Please follow the link and complete the warranty claim procedure.
What is the Coverage
The standard limited warranty for Titan Power products is one year from the date of original purchase and guarantees the pack to retain 80% of its original capacity and discharge rate during that time.
What is Covered
This limited warranty covers defects in materials and workmanship in this product.
What is Not Covered
This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, or exposure to excess moisture. This limited warranty does not cover any damage, deterioration or malfunction resulting from any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Titan Power to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product. This limited warranty does not cover any electronic or physical equipment used in conjunction with this product.
Who is Covered
Only the original purchaser of this product is covered under this limited warranty. This limited
warranty is not transferable to subsequent purchasers or owners of this product.
What Titan Power Will Do
Titan Power will, at its sole option, provide one of the following three remedies to whatever extent it shall deem necessary to satisfy a proper claim under this limited warranty:
- Elect to repair or facilitate the repair of any defective parts within a reasonable period of time, free of any charge for the necessary parts and labor to complete the repair and restore this product to its proper operating condition. Titan Power will also pay the shipping costs necessary to return this product once the repair is complete.
- Replace this product with a direct replacement or with a similar product deemed by Titan Power to perform substantially the same function as the original product.
- Issue a refund of the original purchase price less depreciation to be determined based on the age of the product at the time remedy is sought under this limited warranty.